Refund & Cancellation Policy

Last updated: 20 Aug 2026

This Refund & Cancellation Policy applies to services booked through PRConnect Digital Marketing. This is a draft template — confirm actual refund terms with your finance/legal team before publishing, since these vary by service type and payment structure.

1. Advance payments

Campaigns typically require an advance payment before work begins (e.g. influencer booking fees, ad spend, production costs). Advances paid to third parties (creators, ad platforms) on your behalf are non-refundable once committed.

2. Cancellation before work begins

If you cancel before any work, bookings, or spend has commenced, [REFUND TERMS — e.g. "a full refund minus a X% processing fee will be issued within Y business days"].

3. Cancellation after work has begun

Once creator briefs are sent, content is produced, ad campaigns are live, or SEO work has started, fees for work completed and any committed third-party spend are non-refundable. Remaining, unspent budget (where applicable) may be refunded at our discretion.

4. Service quality issues

If you're unhappy with a deliverable, contact us within [X days] of delivery so we can revise it per the agreed scope. Refunds for quality issues are considered case by case and are not guaranteed, since marketing outcomes depend on many external factors.

5. How refunds are processed

Approved refunds are processed to the original payment method within [X] business days.

6. Contact us

For cancellation or refund requests, contact help.prconnect@gmail.com or +91 8657833112.